These Terms & Conditions ("Terms") apply to the B2B outreach service, website and client dashboard provided by Jay Technolabs ("ReplyRise", "we", "us"), Ahmedabad, Gujarat, India. By creating an account, topping up your balance or asking us to start a campaign, you ("you", "the client") agree to these Terms on behalf of yourself and the business you represent.
1. The service
We provide done-for-you business-to-business (B2B) email outreach. Depending on what you ask for, this includes researching and defining your target audience, finding relevant decision-makers and their work contact details, writing and sending personalised emails and follow-ups on your behalf, identifying interested replies ("hot leads"), and giving you access to a client dashboard to review campaigns, conversations, results and billing.
We use trusted third-party providers for parts of the service, including business data, email delivery, artificial-intelligence writing tools, hosting and payments. We remain responsible to you for the service as described in these Terms.
2. Your account
- You must be at least 18 and use the service for business purposes only.
- Keep your login details confidential. You are responsible for everything done through your account, including by people you give access to.
- Tell us straight away at support@replyrise.in if you think your account has been used without permission.
3. Your responsibilities
Outreach is sent in your business's name and about your offer, so you agree that:
- the information you give us about your business, offer and target customers is accurate and not misleading;
- your products or services, and the claims you ask us to make, are lawful in the countries you target;
- you will only target businesses and people in their professional capacity, not consumers;
- you have a lawful basis to contact the people you target, and any contact lists you upload were obtained lawfully;
- you will not use the service for anything illegal, deceptive, harassing or harmful, including but not limited to: gambling, adult content, weapons, drugs, financial or investment schemes, debt collection, crypto promotions, impersonation, phishing or misleading claims;
- you will deal with leads respectfully and stop contacting anyone who asks you to.
You are responsible for the content and instructions you provide and for your own dealings with the leads you receive.
4. Our review and right to refuse
We review campaigns before they start and may change targeting or wording to protect deliverability, legal compliance or our sending reputation. We may refuse, pause or stop any campaign that we reasonably believe breaks these Terms, the law, or the rules of our providers, or that is generating complaints.
5. Sending identity and authorisation
Emails are sent from mailboxes and domains that we set up for your campaigns or that you provide. Sending domains we set up are registered and managed through our providers for use in your campaigns. New domains need about two weeks of warm-up before full sending. You authorise us to send emails, follow-ups and, where you ask us to, replies on your behalf and in your business's name. Every outreach email includes a way for the recipient to opt out, and opt-outs are honoured across all campaigns.
6. Prices, balance and payment
- The service is prepaid. You top up a balance in your dashboard, and each email we send for you (first emails and follow-ups) is charged at your price per email shown in your dashboard. Replies you send yourself from the dashboard are not charged.
- Each sending domain we set up for you (a domain registered for your campaigns, with its mailboxes) costs a fixed monthly fee, shown in your dashboard (currently $39 per domain). It is charged from your balance in advance on the day the domain is set up and on the same date each month, including while sending is paused, until you ask us to cancel it.
- Usage is counted automatically several times an hour. Your dashboard shows your balance, emails sent and full history.
- When your balance reaches zero, sending pauses automatically. Because usage is counted in short intervals, your balance may briefly go slightly below zero; any such amount is deducted from your next top-up.
- Prices exclude applicable taxes (such as GST), which are added where required.
- We may change prices with at least 7 days' notice by email or in your dashboard. New prices apply to emails sent after the change.
- Payments are processed by our payment partner. We do not store your card details.
- Refunds and cancellations are covered by our Refund & Cancellation Policy.
7. No guaranteed results
Replies, leads, meetings and sales depend on many factors outside our control, including your offer, pricing, market and how you follow up. We do not guarantee any number of replies, leads, meetings or sales. Estimates we give are made in good faith and are not promises.
8. Data protection
We handle personal data as described in our Privacy Policy. You may use the lead and contact information you receive through the service only for legitimate business purposes connected with your campaigns, and in line with applicable data protection laws.
9. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for the purpose of the service, except where disclosure is required by law.
10. Intellectual property
The dashboard, website, and our methods and materials belong to us. Your logos, product information and content remain yours; you give us permission to use them to provide the service. Emails written for your campaigns may be used by you for your business.
11. Suspension and termination
- You can stop using the service at any time by asking us to close your account.
- We may suspend or end the service, with notice where reasonably possible, if you break these Terms, fail to pay, create legal or reputational risk, or if a provider we rely on restricts the service.
- On termination, any unused balance is handled as set out in our Refund & Cancellation Policy.
12. Third-party services
Parts of the service depend on third-party providers. We are not responsible for interruptions or changes caused by them, but we will tell you about any significant disruption and work to restore the service as quickly as possible.
13. Limitation of liability
- Nothing in these Terms limits liability that cannot be limited by law, including for fraud.
- We are not liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill.
- Our total liability to you for any claim relating to the service is limited to the amount you paid us in the three (3) months before the event giving rise to the claim.
14. Indemnity
You agree to compensate us for reasonable losses, costs and claims arising from your breach of these Terms, the content or instructions you provide, or your use of leads obtained through the service.
15. Changes to these Terms
We may update these Terms from time to time. We will tell you about material changes at least 7 days before they take effect. Continuing to use the service after that means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of India. The courts at Ahmedabad have exclusive jurisdiction over any dispute, which we will first try to resolve in good faith by discussion.
17. Contact
Jay Technolabs, Ahmedabad, Gujarat, India
Email: support@replyrise.in